Puget Collision is a group of auto body collision repair facilities that are dedicated to providing industry leading customer service, quality vehicle repairs and growth opportunities for Puget Team Members.
1. Visual Estimate
1. Visual Estimate
An initial visual diagnosis of the exterior of your vehicle to start mapping the repairs.
2. Authorization
2. Authorization
Confirming the start of the repairs with the customer and insurance company along with scheduling the drop off date, and customers communication info to deliver updates in timely manner.
3. Preparations
3. Prewash & Disassembly for Repairs
A brief exterior cleaning to see all visual damage, Scanning the vehicle for system faults related to incident, and then disassembling components to diagnose all hidden damage related to the accident.
4. Parts Ordered
4. Parts Ordered
Confirming all parts necessary for replacement and ordering them from vendors. Getting ETA’s, and statuses.
5. Repair Plan
5. Repair Plan
Finalizing the repair plan and confirming with technicians before reviewing with customer to help give an estimated time of completion for repairs.
6. Customer Communication
6. Customer Communication
Contacting the customer to go over the repair plan, the parts, and necessary sublet needs for their vehicle and to confirm communication needs.
7. Body Work
7. Body Work
The repair process commences with our skilled autobody technicians. Repair work is checked off by technicians and production managers.
8. Refinish
8. Refinish
Paint and Refinish work by our skilled Refinish teams. All Paint work is looked over and checked off by painters and production managers.
9. Reassembly
9. Reassembly
After the refinish work has been completed, we reassemble the vehicle for completion.
10. Process Q.C.
10. Process Quality Control
After Reassembly, a post repair scan is performed on the vehicle to assess modules. We address Sublet repairs and recalibrations necessary for your vehicle, Along with that confirm all repairs have been completed.
11. Q.A. Inspection
11. Quality Assurance Inspection
This is the final inspection, after all sublet and repair needs have been met, done by our team to confirm your vehicle is ready to come home.
12. Vehicle Delivery
12. Vehicle Delivery
Your vehicle has passed our Quality Control & Safety Inspection. When arriving to pick up, you will review repairs with your Service Advisor to meet your satisfaction
